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What is Dresses Vintage?
Dresses Vintage is an online store specializing in the sale of vintage clothing for women. We are passionate about quality vintage clothing and strive to provide you with an exceptional shopping experience.
How to contact us?
You can contact us easily by filling out our contact form or emailing us at our support address. We are committed to answering you as soon as possible.
How long will it take to receive my order?
We need 1-2 weeks to process your order, check the quality of our products and arrange free delivery. We strive to get your package to you as quickly as possible, without ever compromising the quality of our products.
Can I track my order?
Of course! You can contact us by e-mail to track your order.
Tracking says my package was delivered, but I haven't received anything. Is this normal?
Don't worry, this can happen if you ordered more than one item. Items are sometimes shipped separately depending on available inventory and shipping warehouses. You will receive the rest of your articles in the following days.
How much does delivery cost and where do you deliver?
We ship our items worldwide for free, except in certain countries where additional charges may apply. To find out more about delivery costs, please see our delivery page.
What should I do if an item is missing from my order?
If you find that an item is missing from your order, contact us immediately by e-mail. We will do our best to resolve the problem quickly and send you the missing product.
I haven't received my order
If you have a problem with your order, we take care of the disputes for you with our 100% secure delivery. We take care of everything personally and we undertake to send you a new package immediately at our expense.
I don't live in Europe
Deliveries made outside of Europe can take up to a month from the day of the order in order to remain financially accessible to you.
Cancellation and return of order
Can I change or cancel my order?
You can modify or cancel your order as long as it is not "in process". If the order is already being prepared, cancellation fees may apply.
Can I return an item?
We accept returns of a product if it has a proven defect or if you are not satisfied with your purchase. Please see our returns page for more information on our return policy.
What payment methods do you accept?
We accept credit and debit cards as well as online payment services such as PayPal and Stripe to ensure safe transactions.
How can I order a product?
Ordering our products is easy by following these simple steps: select the items you want, add them to your basket, then finalize your purchase by clicking on your basket icon at the top right of your screen . You can also create an account to make the process even faster and easier.
I want to order in bulk
If you would like to place a bulk order, please email our support for more information.
Do not hesitate to contact us if you have any other questions or concerns. We are always ready to help you and answer all your questions.